I'd like to solve a slow connection

Are you experiencing a deterioration in your connection? Does it no longer allow you to enjoy your Internet services optimally? (web browser, video games, streaming movies/music)?

Wifirst is committed to establishing a fair distribution of bandwidth between users, thanks to a high-performance algorithm that is regularly updated according to observed usage!

The way in which the establishment is connected to the Internet network can also explain quality differentials.

To ensure an optimal connection, please check that no bandwidth-hungry programs are active. This applies in particular to peer-to-peer software for downloading files (e.g. BitTorrent, µTorrent...).

Shutting down these programs may help optimize your connection.

• If no program seems to be responsible for your connection's slowness, we invite you to perform the following tests: test the connection with different devices (smartphone, computer, tablet...), if possible, to check that your device is not to blame.
• If this is not the case, estimate the connection speed from your equipment, in just a few clicks, by visiting http://www.speedtest.net/fr or directly from the application, then record your downstream (or download/receive) and upstream (or upload/send) speeds.

You can then contact one of our customer advisors. He or she will check your connection in detail and work with you to find ways of improving it. We welcome your opinions, advice and feedback, so that we can offer you even better service!